Privacy Policy - Naverlos Charity Lottery

Information We Collect

Contact Form Submissions

When you contact us through our website forms, we collect:

Name and contact information (email, phone)
Message content and communication history
Date and time of submission
IP address and browser information for security purposes

Ticket Purchase Information

For lottery participation, we collect:

Name, address, and date of birth for age verification
Payment information (processed securely by third-party providers)
Ticket numbers and purchase history
Communication preferences for draw notifications

Website Analytics

We collect basic analytics data to improve our website:

Pages visited and time spent on site
Device type, browser, and screen resolution
Geographic location (city/province level only)
Referral sources (how you found our website)

How We Use Your Information

Lottery Operations

To conduct fair and transparent draws, verify eligibility, distribute prizes, and communicate with participants about draw results and prize claims.

Customer Service

To respond to inquiries, provide support, resolve complaints, and maintain communication about your participation in our programs.

Legal Compliance

To comply with gaming regulations, conduct required audits, prevent fraud, and meet reporting obligations to regulatory authorities.

Website Improvement

To analyze website usage patterns, improve user experience, and ensure our website functions properly across different devices and browsers.

Marketing Communications

With your consent, to send information about upcoming draws, special promotions, and updates about our charitable initiatives.

Security & Fraud Prevention

To protect against fraudulent activities, unauthorized access, and ensure the integrity of our lottery systems and processes.

Cookies and Tracking Technologies

Essential Cookies

These cookies are necessary for the website to function properly:

Session Cookies: Maintain your login status and shopping cart during your visit
Security Cookies: Protect against cross-site request forgery and other security threats
Preference Cookies: Remember your language and accessibility settings

Analytics Cookies

We use Google Analytics to understand how visitors use our website:

Track page views and user navigation patterns
Measure website performance and identify technical issues
Generate aggregate reports for website improvement

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

View what cookies are stored and delete them individually
Block third-party cookies
Block cookies from specific sites
Block all cookies from being placed
Clear all cookies when you close the browser

Note: Blocking essential cookies may limit website functionality.

Data Retention and Security

Data Retention Periods

Ticket Purchase Data: Retained for 7 years to comply with tax and gaming regulations
Contact Information: Retained for 3 years after last interaction, or longer if required by law
Analytics Data: Aggregated data retained indefinitely; individual session data for 26 months
Complaint Records: Retained for 5 years for regulatory compliance

Security Measures

SSL/TLS encryption for all data transmission
Secure data centers with 24/7 monitoring
Regular security audits and penetration testing
Employee access controls and training
Regular backup and disaster recovery procedures
Incident response plan for data breaches

Data Sharing and Third Parties

When We Share Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

Payment processors for secure transaction handling
Independent auditors for draw verification
IT service providers for website hosting and maintenance
Customer service platforms for support ticket management

Legal Requirements:

Regulatory authorities for compliance and licensing requirements
Law enforcement agencies in response to legal subpoenas or court orders
To protect against fraud, security threats, or illegal activities

Your Privacy Rights

Access and Correction

You have the right to request access to your personal information and correct any inaccuracies. Contact us using the information below.

Data Portability

You can request a copy of your personal data in a structured, commonly used format.

Deletion

You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Marketing Opt-out

You can unsubscribe from marketing communications at any time using the links in our emails or by contacting us directly.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with the Privacy Commissioner of Canada.

International Transfers

Your data may be processed in Canada and other countries with adequate privacy protections.

Contact Us About Privacy

For any privacy-related questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:

Privacy Officer

Email: privacy@naverlos.com

Phone: 1-844-782-7775

Mail: Naverlos Charity Lottery, Attn: Privacy Officer, 123 Charity Way, Regina, Saskatchewan, S4P 1A1, Canada

Response Time: We will acknowledge your inquiry within 5 business days and provide a complete response within 30 days.

You can also contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Phone: 1-800-282-1376

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will:

Post the updated policy on this page
Update the "Last Updated" date at the top of the policy
Notify you of significant changes via email or website notice
Maintain a change history for transparency

Last Updated: January 6, 2025