Legal Information
Naverlos Charity Lottery operates under strict regulatory oversight to ensure fair play and responsible gaming practices.
Organizer Information
Naverlos Charity Lottery
Licensing & Regulation
Saskatchewan Gaming Licences
Naverlos Charity Lottery is fully licensed and regulated by Saskatchewan Gaming Corporation under the following licence numbers:
- STARS LOTTERY Licence: #LR25-0008
- LUCKY STARS 50/50 Licence: #LR25-0009
- STARS Daily Cash Licence: #LR25-0010
These licences authorize the operation of charity lottery programs within Saskatchewan and ensure compliance with all provincial gaming regulations and standards.
Regulatory Compliance
Charity Distribution
A minimum of 50% of all proceeds are distributed to registered Canadian charities, with detailed annual reporting available upon request.
Responsible Gaming
We adhere to strict responsible gaming guidelines, including age verification (18+), purchase limits, and self-exclusion options.
Financial Transparency
All financial transactions are audited annually by independent chartered accountants and reported to regulatory authorities.
Data Protection
Personal information is handled in accordance with PIPEDA and protected by industry-standard security measures.
Complaints & Disputes
How to File a Complaint
If you have concerns about any aspect of our operations, we encourage you to contact us directly so we can address your issues promptly.
Contact Options:
- Phone: 1-844-782-7775 (Toll-free, available 9 AM - 5 PM CST)
- Email: complaints@naverlos.com
- Mail: Naverlos Charity Lottery, Attn: Complaints Department, 123 Charity Way, Regina, SK S4P 1A1
Response Time: We aim to acknowledge all complaints within 24 hours and provide a full response within 7 business days.
Escalation Process:
If you are not satisfied with our initial response, you may escalate your complaint to Saskatchewan Gaming Corporation:
- Saskatchewan Gaming Corporation
- Phone: 1-800-699-7223
- Website: www.sgc.sk.ca
Terms of Participation
Eligibility Requirements
- Must be 18 years of age or older
- Must be a resident of Saskatchewan
- Tickets must be purchased within Saskatchewan
- One ticket purchase per person per draw (unless otherwise specified)
Prize Claim Requirements
- Valid identification must be provided
- Prizes must be claimed within 90 days of draw date
- Tax obligations are the responsibility of the winner
- Prizes are non-transferable and cannot be exchanged for cash equivalents unless specified